‘Victims of bank fraud should accept the blame and not expect automatic refunds, the boss of RBS warned yesterday.
Ross McEwan insisted it was not the responsibility of banks when customers give their account details – or money – to online scammers.
He said it would be too costly to cover all the losses and people should be more careful.
Asked whether bailed-out RBS, which owns NatWest and has 24million customers, had a duty of care to victims, he replied: ‘No.’
He added: ‘We are working very hard to help customers detect when there are difficulties, but I think this has to be in partnership with the customer and with the bank. You can’t keep blaming this on an organisation where customers don’t take their own duty of care as well.’’