'Millions of RBS, NatWest and Ulster Bank customers were locked out of online banking for five hours today after yet another UK bank suffered a nationwide outage.
The high street giants, who are part of the same banking group, have been forced to apologise for the systems failure that locked out millions of customers.
The banks' Twitter feeds and phone lines were inundated with complaints from customers saying they were unable settle bills or pay the rent today.
RBS chief executive Ross McEwan apologised this morning and said: 'We feel customers' pain' - but was initially unable to say what the problem was.
But five hours after the problems started his IT team found a firewall security update carried out overnight shut down their website and app.
A spokesman said: 'We would like to apologise to customers who experienced issues logging into their online and mobile banking accounts this morning, this issue has now been resolved.'
Mr McEwan was on LBC today to talk about the bank and Brexit but was taken to task over the online banking problems.
One listener asked him if the bonuses of those in charge of IT would lose their bonuses.
Mr McEwan said: 'If we docked people every time something went wrong you'd have an organisation where nothing would change. We don't want that. But if something goes wrong that hasn't been thought of then that is taken into account at end of year reviews'.
Some have pledged to go elsewhere after being unable to access their accounts or cash from ATMs.'
Read more: Millions of RBS, NatWest and Ulster Bank customers locked out as website and app CRASH for five hours due to IT glitch
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