'Big six energy firm E.on is falsely sending letters and texts telling their customers they “need” to upgrade their gas and electricity meters to a smart meter.
The messages sent out by the energy provider ask some of its customers to install the smart meters into their homes as part of a nationwide upgrade programme, despite not being compulsory.
While all Big Six energy providers are obliged to offer a smart meter to all eligible customers by 2020, according to a government target, customers do not have to take up the offer.
E.on customer Sandra Peters contacted This Is Money after receiving a text message encouraging her to sign up.
The message read: “Your gas and electricity meters need to be upgraded to our new self-reading smart meters.”
The text message also listed benefits of upgrading, including seeing personal energy usage, bills and not having to send meter readings.
But the message failed to say that the SMETS1 smart meters do not have to be installed in UK homes.
When asked why the messages had been sent out, a spokesperson for E.on admitted that the upgrade isn’t obligatory.
They said: “While smart meters are not compulsory, we firmly believe smart meters offer a number of significant benefits for customers. If a customer does not want a smart meter, then they can contact us.”'
Read more: EON caught wrongly telling customers they NEED to upgrade to smart meter
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