NatWest Customers Were Double-Charged for Personal Loan Repayments During IT Fiasco

‘Royal Bank of Scotland has botched customer payments for the second time in a fortnight. Days after leaving 7.5million customers penniless or struggling to use their accounts, the state-owned bank has accidentally taken loan payments from tens of thousands of borrowers twice.

It was forced into a humiliating apology yesterday after the fresh computer error unexpectedly swiped up to £800 from NatWest and RBS customers.

Last month a fault in the bank’s computers meant customers did not receive their wages or missed vital mortgage or loan payments after direct debits were not paid.’

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