How to Handle a Difficult Customer
Wednesday, 04 June 2008 07:19
How to Handle a Difficult Customer
For all those who have suffered in customer services:
A man with a bald head and a wooden leg is invited to a fancy dress party. He doesn't know what to wear to hide his bald head and his wooden leg so he writes to a fancy dress company to explain his problem. A few days later he receives a parcel with a note:
Dear Sir,
Please find enclosed a pirate's outfit. The spotted handkerchief will cover your bald head and with your wooden leg you will be just right as a pirate.
The man thinks this is terrible because they emphasized his disability, so he writes a letter of complaint. A week passes and he received another parcel.
Dear Sir,
Sorry about the previous parcel. Please find a monk's habit. The long robe will cover your wooden leg and with your bald head you will really look the part.
The man is extremely furious now, because the company has gone from emphasizing his wooden leg to drawing attention to his bald head. So he writes a really rude letter of complaint.
A few days later, he gets a very small parcel from the company with an accompanying letter:
Dear Sir,
Please find enclosed a tin of Golden Syrup. Pour the tin of Golden Syrup over your bald head, stick your wooden leg up your arse and go as a toffee apple
Moral of the story: You will NEVER please everyone, so do not take it personally.
For all those who have suffered in customer services:
A man with a bald head and a wooden leg is invited to a fancy dress party. He doesn't know what to wear to hide his bald head and his wooden leg so he writes to a fancy dress company to explain his problem. A few days later he receives a parcel with a note:
Dear Sir,
Please find enclosed a pirate's outfit. The spotted handkerchief will cover your bald head and with your wooden leg you will be just right as a pirate.
The man thinks this is terrible because they emphasized his disability, so he writes a letter of complaint. A week passes and he received another parcel.
Dear Sir,
Sorry about the previous parcel. Please find a monk's habit. The long robe will cover your wooden leg and with your bald head you will really look the part.
The man is extremely furious now, because the company has gone from emphasizing his wooden leg to drawing attention to his bald head. So he writes a really rude letter of complaint.
A few days later, he gets a very small parcel from the company with an accompanying letter:
Dear Sir,
Please find enclosed a tin of Golden Syrup. Pour the tin of Golden Syrup over your bald head, stick your wooden leg up your arse and go as a toffee apple
Moral of the story: You will NEVER please everyone, so do not take it personally.
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